Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and CrewAide (“CrewAide,” “we,” “us,” or “our”) governing your access to and use of the CrewAide platform, including all related websites, APIs, dashboards, AI agents, and services (collectively, the “Service”).

By creating an account, subscribing to any agent, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

You represent that you are at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent.

2. Description of the Service

CrewAide provides AI-powered “digital employees” (agents) that perform automated business tasks on your behalf, including but not limited to:

• Responding to missed calls and inbound SMS messages
• Booking and managing appointments
• Sending payment reminders and collecting payments
• Requesting customer reviews and managing reputation
• Conducting outbound surveys
• Managing social media posts and comment moderation
• Tracking crew time, job documentation, and inventory
• Handling customer complaints and support tickets
• Answering live phone calls via AI voice

Agents communicate with your customers and team members primarily via SMS and voice calls through your provisioned business phone number. The Service relies on third-party infrastructure providers for telecommunications, payment processing, calendar integrations, and AI language models.

3. AI-Generated Content & Disclaimer

The Service uses artificial intelligence to generate text, voice responses, and automated actions. AI-generated content may occasionally be inaccurate, incomplete, or inappropriate.

• No guarantee of accuracy. While we design agents to follow your business rules, knowledge base, and instructions, AI outputs are probabilistic and may contain errors. CrewAide does not guarantee that any agent response will be factually correct, legally compliant, or suitable for your specific situation.
• Owner approval gates. Certain high-risk actions (e.g., booking appointments, sending payment links, publishing social posts) may be routed through an owner approval workflow. You are responsible for reviewing and approving or rejecting these actions promptly.
• Your responsibility. You are solely responsible for the content your agents send to your customers, even when that content is AI-generated. You should regularly review conversation logs, configure your knowledge base accurately, and set appropriate guardrails.
• Not professional advice. Agent responses do not constitute legal, medical, financial, or other professional advice. Do not rely on AI-generated content for decisions that require licensed professional judgment.
• Automated decision-making. Certain agents (such as the Recruiter, Estimator, and Support Manager) use AI to classify, score, or prioritize incoming requests. These classifications are recommendations — not final decisions. You are responsible for reviewing AI-generated classifications and making final hiring, quoting, and service decisions. If your jurisdiction requires disclosure of automated decision-making to affected individuals (e.g., job applicants), you are responsible for providing that disclosure.

4. Accounts & Registration

To use the Service, you must create an account by providing a valid email address and password, or by authenticating through a supported third-party provider (e.g., Google). You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access to your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

5. Billing, Pricing & Payment

5.1 Subscription Model

The Service is offered on a month-to-month subscription basis with no long-term contracts. Every agent costs $25 per month, regardless of its capabilities. A volume discount applies automatically based on the number of distinct agents on your roster:

Solution Packs are curated groups of agents; they are priced at the same rates above rather than at a separate pack price. Additional copies of the same agent are billed at the full $25without a volume discount. Pricing is subject to change with 30 days' prior notice.

5.2 Channels (SMS and Voice)

Agents operate on your dashboard and website chat widget at no additional cost. Sending or receiving text messages and phone calls requires an optional channel subscription, billed on the same monthly cycle:

When included outbound texts are exhausted, your agents stop sending texts until you add capacity. When included voice minutes are exhausted, new calls are routed to voicemail; a call already in progress is never interrupted. Neither channel bills per-message or per-minute overage.

5.3 AI Request Allowance

Your subscription includes a finite number of AI requests per billing period — the Service is not unlimited.

One AI request is one completed customer-facing AI response or action on web, SMS, or phone. Internal Planner calls, tool calls, and agent-to-agent handoffs remain part of that one request. Retries, errors, deterministic commands, and static system acknowledgements do not consume additional requests.

AI requests are pooled at the account level and shared by every agent you employ. Each of your first 5 agents adds 1,000 AI requests to the pool; each agent beyond that adds 300.

Command-based agents (Timekeeper, Job Doc, and Survey Caller) are exempt — nothing they do draws from the pool, though hiring them adds allowance the same as any other agent. Additional copies of an agent you already have are billed in full but do not add allowance.

5.4 What Happens When You Hit Your Limit

When your AI-request pool is exhausted:

• New AI work pauses and the customer receives a static hold or follow-up message that does not consume another request.
• Existing conversation threads remain available, but each new AI-generated response still requires available request capacity.
• Voice calls are routed to voicemail when voice minutes are exhausted. Calls in progress are never interrupted mid-call.

You will receive owner notifications at 80%, 95%, and 100% of each allowance, and can monitor real-time usage in your dashboard at any time.

5.5 Capacity Add-Ons

If you need more AI requests, outbound texts, or voice minutes than your subscription includes, you may purchase add-ons from your dashboard. Add-ons apply to the current billing period only — unused capacity does not roll over. You may also set an add-on to repeat each cycle or to refill automatically at 90% usage, subject to a spending cap you control.

Add-on purchases are charged immediately to your card on file via Stripe and are non-refundable.

5.6 Free Trial

New accounts may start a 14-day free trial that includes 25 AI requests across the dashboard and website chat widget. The SMS and Voice channels are not available during a trial. A valid payment method is required to begin a trial; your card is not charged until the trial ends, and you may cancel at any point before then without charge. One trial per business.

5.7 Allowance Increases

Hiring additional agents permanently increases your AI-request pool, effective immediately. When you remove (fire) an agent, the decrease takes effect at the start of the next billing period — your current period is not reduced.

5.8 Payment Processing

All payments are processed through Stripe. By subscribing, you authorize us to charge your payment method on file on a recurring monthly basis. You are responsible for keeping your payment information current. Failed payments may result in service suspension.

5.9 Adding & Removing Agents

You may add or remove agents at any time from your dashboard. Adding agents takes effect immediately with prorated billing. Removing agents takes effect at the end of the current billing period — no partial refunds are issued for the current cycle.

5.10 Refund Policy

Because the Service is month-to-month with no commitment, we generally do not offer refunds. If you believe you were charged in error, contact us within 30 days of the charge and we will investigate. Reaching your AI request or voice minute allowance does not entitle you to a refund — usage limits are disclosed in these Terms, in your dashboard, and via owner notifications at 80%, 95%, and 100% thresholds.

5.11 Third-Party Costs

You are responsible for any costs incurred through third-party services you connect to CrewAide, including but not limited to phone number and messaging fees, payment processing fees, and calendar or ecommerce platform fees. These are billed directly by the respective providers and are not included in your CrewAide subscription.

6. Acceptable Use

You agree not to use the Service to:

• Send unsolicited bulk messages (spam), including messages to individuals who have not consented to receive communications from your business
• Violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or any other applicable telecommunications or marketing law
• Harass, threaten, defame, or discriminate against any person
• Transmit content that is illegal, fraudulent, deceptive, or harmful
• Impersonate another person or entity, or misrepresent your affiliation with any person or entity
• Interfere with or disrupt the Service, servers, or networks connected to the Service
• Attempt to gain unauthorized access to any part of the Service or other users' accounts
• Use the Service for any purpose that is unlawful or prohibited by these Terms
• Reverse-engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or redistribute the Service without our prior written consent

Violation of this section may result in immediate suspension or termination of your account without refund.

7. Telecommunications Compliance (TCPA, A2P 10DLC)

You are solely responsible for ensuring that your use of the Service complies with all applicable telecommunications laws and regulations, including the Telephone Consumer Protection Act (TCPA), state telemarketing laws, and carrier requirements for Application-to-Person (A2P) 10DLC messaging.

• Consent. You must obtain proper prior express consent (or prior express written consent for marketing messages) from each individual before using the Service to send them SMS or voice communications.
• Opt-out. You must honor all opt-out requests promptly. The Service provides automatic STOP/opt-out handling, but you remain responsible for compliance.
• Do-Not-Call. You are responsible for scrubbing your contact lists against the National Do Not Call Registry and any applicable state registries before initiating outbound campaigns.
• 10DLC registration. If required by your carrier or Twilio, you must complete A2P 10DLC brand and campaign registration. CrewAide may assist with this process but does not guarantee approval.

CrewAide is not liable for any fines, penalties, or damages arising from your failure to comply with telecommunications laws.

8. Data, Privacy & Security

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

8.1 Your Data

You retain ownership of all data you provide to the Service, including business information, customer contact details, conversation content, uploaded documents, and media files (“Your Data”). You grant CrewAide a limited, non-exclusive license to use Your Data solely to provide and improve the Service.

8.2 Customer Data

When your agents communicate with your customers, we process customer phone numbers, message content, voice recordings (if applicable), and related metadata on your behalf. You are the data controller for your customers' personal information. You are responsible for providing any required privacy notices to your customers and obtaining any necessary consents.

8.3 Data Security

We implement commercially reasonable technical and organizational measures to protect Your Data, including encryption in transit (TLS), encryption at rest, role-based access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8.4 Data Retention & Deletion

We retain Your Data for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymize Your Data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, financial records). You may request data export or deletion at any time by contacting us.

9. Intellectual Property

The Service, including all software, algorithms, agent designs, user interfaces, documentation, and branding, is owned by CrewAide and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except the limited right to use it in accordance with these Terms.

“CrewAide,” all agent names and character names used in the Service, and associated logos are trademarks of CrewAide. You may not use them without our prior written permission.

10. Third-Party Services

The Service integrates with various third-party platforms and services for telecommunications, payment processing, calendar management, social media, ecommerce, and cloud infrastructure.

Your use of these third-party services is governed by their respective terms of service and privacy policies. CrewAide is not responsible for the availability, accuracy, or conduct of any third-party service. We do not endorse and are not liable for any loss or damage arising from your use of third-party services.

If a third-party service changes its API, pricing, or terms in a way that affects the Service, we will make reasonable efforts to adapt but cannot guarantee uninterrupted functionality.

11. Service Availability & Modifications

We strive to maintain high availability but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control (including third-party outages).

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes. Continued use of the Service after changes constitutes acceptance of the modified Terms.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CREWAIDE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF CREWAIDE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CREWAIDE'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO CREWAIDE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Without limiting the foregoing, CrewAide is not liable for:

• Errors, inaccuracies, or inappropriate content in AI-generated messages sent by your agents
• Lost business, missed appointments, or customer dissatisfaction resulting from agent actions or inactions
• Fines, penalties, or legal claims arising from your failure to comply with TCPA, CAN-SPAM, or other applicable laws
• Failures or outages of third-party services used by the platform
• Unauthorized access to your account resulting from your failure to maintain adequate security
• Any damages arising from voice call recordings, transcriptions, or AI-generated voice responses
• Lost leads, missed customer inquiries, or business losses resulting from reaching your AI-request allowance or voice minute limit, including the automatic hard-stop behavior described in Section 5.4
• Any claim that you were not aware of usage limits, AI-request allowances, or voice minute caps — these limits are disclosed in these Terms (Section 5), in your dashboard usage meter, and via SMS notifications sent to you at 80%, 95%, and 100% thresholds

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

CrewAide does not warrant that: (a) the Service will meet your specific requirements; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) AI-generated content will be accurate, reliable, or appropriate; (d) any defects in the Service will be corrected; or (e) the Service will be compatible with any particular hardware, software, or network configuration.

14. Indemnification

You agree to indemnify, defend, and hold harmless CrewAide and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation, including TCPA and CAN-SPAM
• Content you provide to the Service, including your knowledge base, FAQs, and custom instructions
• Your customers' claims arising from communications sent by your agents
• Any dispute between you and your customers, employees, or contractors

15. Termination

15.1 By You

You may cancel your subscription and terminate your account at any time from your dashboard or by contacting us. Cancellation takes effect at the end of the current billing period. You will not be charged for subsequent periods.

15.2 By CrewAide

We may suspend or terminate your account immediately, without prior notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or used the Service in a manner that could harm CrewAide, other users, or third parties. We may also terminate your account with 30 days' notice for any reason.

15.3 Effect of Termination

Upon termination: (a) your right to use the Service ceases immediately; (b) your agents will stop sending messages and answering calls; (c) you may request export of Your Data within 30 days; (d) after 90 days, Your Data will be deleted in accordance with our data retention policy. Sections that by their nature should survive termination (including Limitation of Liability, Indemnification, and Dispute Resolution) will survive.

16. Dispute Resolution

16.1 Informal Resolution

Before filing any formal proceeding, you agree to attempt to resolve any dispute informally by contacting us at support@crewaide.io. We will attempt to resolve the dispute within 30 days.

16.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator, in English, and the seat of arbitration shall be in the state where CrewAide maintains its principal place of business.

16.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

16.4 Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. To the extent that arbitration does not apply, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and CrewAide regarding the Service and supersede all prior agreements and understandings.

18.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

18.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

18.5 Force Majeure

CrewAide shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, internet or telecommunications failures, third-party service outages, or pandemics.

18.6 Notices

We may send notices to the email address associated with your account. You may send notices to us at support@crewaide.io.

18.7 Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

19. Contact Us

If you have questions about these Terms, please contact us at:

CrewAide
Email: support@crewaide.io